I provide structured and dependable operational systems that allow businesses to scale without operational friction.

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Who I Work With

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• Online businesses

• E-commerce brands

• SaaS startups

• Digital agencies

• Growing service-based companies

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Services

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Operational Support

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• Inbox & Ticket Management

• Customer Email Communication

• Basic admin support

• Refund & Order Handling

• CRM Organization

• FAQ Development​

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Process & Systems​

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• Workflow Optimization

• Support Infrastructure Setup

• Handling Protocols

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Fluent in German (including Swiss German) and English, with a working knowledge of French and Croatian.